FAQ

What is VPN and how does it works?

VPN (Virtual Private Network) — is a technology allowing to transfer your data via a special secure connection to our servers located in different places worldwide. At the same time your actual IP-address shall be replaced by one of our addresses, and your actual location will be hidden. For more detailed description of the technology see the page “How it works”.

Do you save access logs?

NO – in case of users with paid access.

In case of free mode we save user transfer logs for 14 days from the date of access on a dedicated server located in an offshore zone. All the information is encrypted through RSA2048. Transfer logs shall be used SOLELY in case of claims related to the following occurrences:

• computer networks hacking;
• use of others payment information ( carding );
• distribution of child pornography, spam;
• threat to human life and health;

In all other cases, user manipulation shall be deleted after 14 days.

Any prohibited activities at your service?

All servers prohibit the following activities:

• computer networks hacking;
• use of others payment information ( carding );
• distribution of child pornography, spam;
• violation of laws of server hosting countries;

What countries host your servers?

Below there is a list of countries that host our servers. In case you need servers in other countries, you can contact our technical support.

Germany

United Kingdom

Netherlands

Russia

Canada

United States

Singapore

Ukraine

Panama

Czech Republic

France

Luxembourg

Sweden

Hong Kong

Moldova

Poland

Turkey

Malaysia

Spain

Italy

In my country there is censorship and restricted access to the sites I need to visit. Will your service help me?

Yes. We will help you bypass the limitations of Internet-censorship and to get access to the required sites.

Will your service help me in watching TV-channels in the U.S., Canada or the UK

Yes. Our service suits perfectly to access the country-limited services. Below there is a list of services accessible to you:

What data will be protected after connection? Will there be protection for MSN, E-Mail, ICQ, FTP, etc?

In case of a successful log-in ALL the applications that need network connection will use a secure channel.

Will your service work instead of my Internet provider ( 3G/ADSL/Ethernet)?

No. To use our service you must be connected to an Internet service provider. It is impossible to use our service without this.

Can I get a trial account?

Every user has 4 hours of a free access per week.

What methods of payment are acceptable?

List of acceptable currencies is given below. If you’d like to pay for the services by other way convenient to you, then you need to contact our technical support.

PayPal

SMS

CreditCard

Liberty Reserve

Google Wallet

BitCoin

CashU

OkPay

LiqPay

Qiwi

RBK.Money

WebMoney

Yandex.Money

Are P2P-clients allowed here ( ex., BitTorrent, Kazaa, DC++, etc. )? If they are, what countries are allowed?

Below there is a list of countries, permit/prohibiting the use of P2P.

P2P is permitted

P2P is prohibited

Netherlands

Russia

Singapore

Ukraine

Panama

Sweden

Hong Kong

Moldova

Turkey

Germany

United Kingdom

Canada

United States

Czech Republic

France

Luxembourg

Poland

Malaysia

Spain

Italy

How does the line rate change when using you service?

Usually the rate goes slightly down, as there is an increase in the number of points through which your data passes. However, the drop of the rate must be verified empirically. Usually it is around 5 - 10%.

What are the limitations for the connection? What is the traffic volume? Are there any limitations for the connection speed?

We do not limit the traffic at your disposal. On paid subscriptions, the rate is not limited. For free subscriptions there are possible speed limits down to 512kbit/s during high load on the server.

Can I log-in from several computers / devices?

It is permitted connect up to 3 devices at the same time.